Terms of Service
These Terms govern access to and use of WAManager, a software service operated by Pakalfa SMC Private Limited.
1. Acceptance of Terms
By registering for, accessing, or using the WAManager platform (available at wamanager.io and app.wamanager.io), you agree to be bound by these Terms of Service (“Terms”). If you are agreeing to these Terms on behalf of an organization or business entity, you represent and warrant that you have the authority to bind that entity.
2. About WAManager
WAManager is an AI Customer Engagement Platform operated by Pakalfa SMC Private Limited. The platform provides software tools for customer conversation management, multi-agent shared inboxes, CRM context integration, automated workflow triggers, Captain AI assistance, and channel connectivity.
3. Accounts & Registration
To access WAManager services, you must register a business account and provide accurate contact and business details. You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your workspace.
4. Subscription Plans & Entitlements
WAManager offers tiered subscription plans (including Starter, Pro, Business, and Enterprise) billed on a monthly or annual basis. Each plan includes specific entitlements regarding agent seats, inbox limits, and Captain AI credit allowances as set forth on our website pricing page at wamanager.io/pricing.
5. Billing & Renewals
Subscriptions are billed in advance according to your selected billing cycle (monthly or yearly). Subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date.
6. Subscription Cancellation
You may request cancellation by contacting support@wamanager.io or, where self-service cancellation controls are available in your account, by using those controls. Cancellation stops future automatic renewal charges. When you cancel, you will normally retain paid access to your workspace until the end of your current paid billing period. No automatic prorated refund is issued for unused time within a paid billing cycle.
7. Refund Policy
Subscription payments are generally non-refundable once charged. However, rights required by applicable law are preserved. Verified duplicate billing or verified incorrect billing may be reviewed upon request sent to support@wamanager.io. WAManager may request reasonable supporting information or documentation. A refund is issued only after the request is reviewed and approved by Pakalfa SMC Private Limited in connection with the WAManager service.
8. Meta & WhatsApp Messaging Fees
WAManager subscription fees are separate from WhatsApp messaging charges that may apply under Meta’s applicable pricing. Those Meta messaging charges are not included as WAManager subscription fees unless explicitly stated otherwise. WAManager does not impose a separate per-message utility or marketing message fee as part of its current subscription pricing.
9. Meta & WhatsApp Policy Compliance
Customers utilizing WhatsApp Business channel connections must strictly comply with all applicable Meta Terms of Service, Commerce Policies, and WhatsApp Business Messaging Policies. Customers are responsible for obtaining any required recipient consent, maintaining applicable opt-in records, and ensuring that their messaging activities comply with applicable laws and Meta/WhatsApp policies.
10. Acceptable Use Policy
You agree not to use WAManager services to:
- Send unsolicited, spam, fraudulent, deceptive, or abusive messages.
- Engage in illegal, harmful, harassing, or defamatory activities.
- Attempt to gain unauthorized access to WAManager systems, user accounts, or backend infrastructure.
- Interfere with platform security, performance, or operational availability.
- Violate applicable privacy, messaging, or intellectual property laws.
11. AI Assistance Features
Captain AI features provide draft suggestions, conversation summaries, and workflow recommendations. AI-assisted features may generate incomplete, inaccurate, or unsuitable output. Customers should review AI-assisted output as appropriate before relying on or acting on it. Customers remain responsible for how they use AI-generated or AI-assisted content.
12. Intellectual Property & Customer Content
Customers retain ownership of their customer data, conversations, CRM records, and content. WAManager, Pakalfa SMC Private Limited, and their applicable licensors retain their respective rights in the platform, branding, software components, documentation, and other proprietary materials, subject to applicable third-party and open-source licenses.
13. Third-Party Services & Integrations
Certain WAManager functionality depends on third-party services such as Meta / WhatsApp, payment providers, email infrastructure, configured integrations, and AI service providers. Third-party availability, policies, eligibility, pricing, and functionality may change independently of WAManager. WAManager does not guarantee uninterrupted third-party service availability.
14. Suspension & Termination
We reserve the right to suspend or terminate account access in the event of material breach of these Terms, non-payment of subscription fees, security threats, suspected fraud, or severe Meta policy violations.
15. Disclaimers & Availability
WAManager services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Pakalfa SMC Private Limited disclaims all warranties, express or implied, regarding platform availability, third-party platform uptime (including Meta/WhatsApp availability), or fitness for a particular purpose.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Pakalfa SMC Private Limited and its operators shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, data, or business opportunities resulting from platform use or third-party service interruptions.
17. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles.
18. Modifications to Terms
Pakalfa SMC Private Limited reserves the right to modify these Terms at any time. Continued use of WAManager services after changes become effective constitutes acceptance of the updated Terms.
19. Contact Information
If you have any questions or inquiries regarding these Terms of Service, please contact us directly at: