Bring Customer Conversations, CRM, AI & Automation Into One Workspace
WAManager helps growing businesses manage messaging channels, coordinate support teams, automate workflows, and build lasting customer relationships.
Built for customer engagement. Built to be trusted.
Your customers shouldn't be scattered across disconnected tools
When team members handle WhatsApp on mobile phones while email, CRM, and customer data live in separate software, service breaks down.
- WhatsApp conversations trapped on single mobile phones with zero team visibility
- Agents asking customers to repeat information because CRM history is disconnected
- No audit trail for response times, assignment status, or resolution quality
- Manual copy-pasting of lead info into spreadsheets
- One shared team inbox where multiple agents manage conversations concurrently
- Complete CRM customer profile side-by-side with every chat message
- Clear conversation ownership, internal notes, and automated team routing
- AI assistance and workflow triggers to eliminate repetitive support tasks
Everything your customer-facing team needs — connected
WAManager combines the key customer engagement primitives into a single, reliable workspace.
Shared Inbox
Centralize incoming conversations across channels with team routing, status tags, and internal notes.
Learn more →Connected CRM
Access customer profiles, lifecycle stages, interaction history, and custom data fields right beside the chat thread.
Learn more →AI Assistance
Smart response suggestions, instant conversation summaries, and automated triage under strict team control.
Learn more →Workflow Automation
Build visual logic triggers for out-of-hours messages, lead assignment, and status updates.
Learn more →Targeted Campaigns
Execute structured customer communications using official templates and audience segmentation.
Learn more →Analytics & Insights
Track conversation volumes, response times, agent workload, and campaign effectiveness.
Learn more →Bring your customer channels into one inbox
Connect your primary communication channels and manage every conversation from one central workspace.
Connect via supported configurations to manage WhatsApp customer chats as a team.
Route inbound support and inquiry emails into shared team queues with full CRM context.
Embed a lightweight live chat widget on your website to capture visitors instantly.
Manage Facebook page direct messages alongside your primary support queues.
Handle Instagram inquiries and DMs in your central WAManager workspace.
Keep Your WhatsApp Business App.
Add the Power of Your Entire Team.
For supported and eligible configurations, a business may continue using its WhatsApp Business App on mobile while extending the same business workflow into WAManager.
- ✓Maintain your existing WhatsApp Business mobile app workflow (subject to account eligibility)
- ✓Enable multi-agent team access on desktop without giving out mobile handsets
- ✓Assign conversations, leave internal notes, and maintain CRM context
- ✓Trigger automated out-of-hours responses and routing rules where configured and supported
Know the customer behind every conversation
Never ask a customer to repeat their details. WAManager keeps customer profiles, companies, custom properties, interaction timelines, and lifecycle stages updated automatically.
AI that helps your team — without taking away control
Smart response suggestions, thread summaries, and workflow recommendations designed to keep people in control of important customer interactions.
Smart Reply Copilot
Generates draft responses based on your internal documentation. Agents review and approve before sending.
Conversation Assistance
Summarize long conversation threads into key bullet points when handing over cases between team shifts.
Human Oversight Controls
Designed to keep people in control of important customer interactions.
Automate repetitive work. Keep people in control.
Set up visual workflow triggers for lead routing, out-of-hours messages, workflow timers, and automatic tagging.
Run structured customer engagement — not disconnected outreach
Plan and execute targeted customer communications using approved messaging templates, segment filters, and delivery analytics.
- ✓ Approved Template Management & variable mapping
- ✓ Audience Segmentation based on CRM tags & activity
- ✓ Scheduled delivery controls & rate limits
- ✓ Real-time delivery, read, and reply tracking
Connect customer engagement with the rest of your business
Integrate WAManager with your core commerce, developer, and team systems.
Built around the work your teams already do
Tailored solutions designed for your specific operational goals.
Customer Support
Resolve inquiries faster with multi-agent routing, team workflow routing, and internal collaboration notes.
Sales Teams
Qualify incoming leads on chat, maintain CRM records, and schedule follow-ups seamlessly.
E-commerce & Retail
Connect order data to chat messages and automate order status and delivery notifications.
Turn customer activity into actionable insight
Monitor response speeds, conversation trends, team performance, and resolution rates.
Customer engagement built on trust
Security, data privacy, and operational transparency are foundational to everything we build.
Data Privacy & Ownership
Your customer data belongs to you. We maintain role-based account and access controls.
Granular Role Permissions
Configure role-based access for agents, supervisors, and admins to restrict sensitive views.
Responsible AI Controls
AI assistance is designed to support your team while keeping important customer decisions under human control.
Role-based Account & Access Controls
Maintain distinct user roles, team assignment boundaries, and operational access logs.
Ready to bring customer engagement into one intelligent workspace?
Start with WhatsApp or your primary customer channels, then connect CRM, AI, automation, and your entire team.