Bring WhatsApp Conversations Into One Connected Team Workspace
Connect your official WhatsApp Business account, manage conversations with a multi-agent team, retain rich customer profile context, and continue using the WhatsApp Business App alongside WAManager for supported configurations.
Hello WAManager testing
Verified WhatsApp Cloud connection & multi-agent assignment.
testing done
Connect WhatsApp Through a Guided Meta Setup
Experience a smooth onboarding process powered by Meta Embedded Signup. Connect your official WhatsApp Business account and bring customer messages directly into your team inbox.
Choose WhatsApp
Select WhatsApp as your primary customer channel inside WAManager Settings.
Continue with Meta
Launch the Meta Login for Business authentication window with one click.
Select Business Account
Choose your Business Portfolio and WhatsApp Business Account to share.
Start Team Messaging
Scan the presented QR code from your phone and start managing chats collaboratively.
Keep the WhatsApp Business App. Add a Team Workspace.
For supported and eligible WhatsApp Business configurations, WAManager lets teams extend customer conversations into a shared workspace while continuing to use the WhatsApp Business App.
Inbound & outbound messages synchronize between mobile app and team inbox in verified production configurations.
Supported Configuration Note: Coexistence capabilities apply to supported and eligible WhatsApp Business account configurations. Message synchronization behavior operates within tested platform bounds.
One WhatsApp Number. A Shared Workspace for Your Team.
Give multiple team members access to customer conversations from one shared WAManager workspace. Team members do not need separate WhatsApp handsets merely to participate in customer support and sales queues.
Incoming WhatsApp messages route to one organized shared inbox.
Multiple agents log in securely to view and respond to assigned conversations.
Keep full thread context when shift changes or reassignments occur.
Know Who Owns Every Conversation
Assign and reassign customer conversations between team members so ownership stays clear throughout the entire resolution process.
Assigned to: Ali Farhan
Reassign to another available team member with full history preserved.
Can you confirm template sending details?
Account configuration verified. Template selection confirmed by team.
Collaborate Without Sending Internal Context to the Customer
Keep team-only context inside customer conversations with private internal notes that are not sent to the customer. Authorized team members can leave shift handovers, account notes, and internal guidance right inside the thread.
See Customer Context Beside the Conversation
Give your team customer context alongside conversations so agents can understand who they are speaking with and handle interactions with better continuity.
View customer contact details, phone number, and conversation history.
Access account tags and interaction history right in the sidebar panel.
"Hello {{1}}, your account status update has been confirmed by our support team."
Use WhatsApp Templates From the Conversation Workspace
Use available WhatsApp message templates directly from customer conversations when a template-based message is required. Select from your synced Meta-approved templates right inside the active chat thread.
How the Workflow Connects
A clear, verified operational journey connecting customer WhatsApp interactions to team collaboration and response dispatch.
Customer Message
WhatsApp Channel Ingestion
WhatsApp Cloud API
Meta Platform Infrastructure
WAManager Shared Inbox
Central Workspace Queue
Assigned Agent
Multi-Agent Team Handling
Context & Internal Notes
CRM & Private Team Collaboration
Reply / Template Dispatch
WhatsApp Response Transmitted
Built for Customer-Facing Teams
Solve everyday operational challenges when managing customer WhatsApp communications across team members.
Customer Support Teams
Handling high incoming WhatsApp inquiry volume on a single mobile handset causes response delays.
Centralize customer chats in a shared team inbox where multiple support agents assign and resolve tickets collaboratively.
Sales & Enquiry Teams
Lead inquiries get lost or delayed when agents leave shift or change roles.
Reassign customer conversations seamlessly between team members while preserving contact profile context.
Service Businesses
Internal coordination notes get accidentally sent to customers over messaging channels.
Use private internal notes inside threads so agents coordinate handovers without exposing notes to the customer.
Growing Customer-Facing Teams
Outgrowing a single mobile app setup without losing operational flexibility.
Transition to a shared team workspace while continuing to use the WhatsApp Business App for supported configurations.
Designed to Keep People in Control of Important Customer Interactions
Maintain high standards for customer communication, data privacy, and operational transparency across every conversation.
Human-in-the-Loop Control
Agents review, edit, and approve every outbound customer response.
Role-Based Team Access
Manage agent permissions and queue access securely across your workspace.
Data Privacy & Isolation
Internal team notes and internal context remain strictly isolated from customer view.
Operational Reliability
Built on Meta Embedded Signup and WhatsApp Cloud API infrastructure.
WhatsApp Business Integration FAQs
Clear answers about connecting WhatsApp, team handling, coexistence, and messaging capabilities.
Turn WhatsApp Into a Connected Customer Workspace
Connect your official WhatsApp Business account, collaborate with your multi-agent team, keep internal context private, and maintain customer interaction continuity.