Your Customer Data Stays Yours.Your Team Stays in Control.
WAManager is designed to keep customer conversations, account access and AI-assisted workflows under clear business control — with privacy commitments built around the way your team works.
Owned by your business. Never sold to advertisers.
Organize agents and queues by operational responsibility.
Visible records for key account and team member actions.
No shared model training without explicit consent.
Official WhatsApp Business Platform and external connectors.
Your Customer Conversations Belong to Your Business
Your customer conversations and CRM information remain owned by your business. WAManager processes customer data solely to operate your workspace — we do not sell customer data to advertisers or data brokers.
Give the Right People the Right Access
Sales, support and management teams do not all need the same level of control. Workspace access can be organized around administrators, agents and configurable custom roles, depending on the permissions assigned by the business.
Keep Important Account Activity Visible
Maintain operational visibility into team actions. WAManager records important account, permission and configuration updates so administrators can see key changes across the workspace.
| Date / Time | Team Member | Action Recorded | Area |
|---|---|---|---|
| Today, 11:20 AM | Admin (Rana A.) | Updated agent queue assignment | Support Queue |
| Today, 09:45 AM | Admin (Rana A.) | Configured WhatsApp Business template | Channels |
| Yesterday, 04:15 PM | Elena R. | Reassigned conversation thread #4892 | Shared Inbox |
| 24 Aug 2026, 02:30 PM | Admin (Rana A.) | Invited new team member (Tariq M.) | Team Settings |
Use AI Assistance Without Giving Up Human Control
Captain AI can assist agents and configured customer workflows. Your business remains responsible for how AI-assisted capabilities are configured and used.
Know Where WAManager Ends and Connected Services Begin
WAManager connects with external services such as the WhatsApp Business Platform and configured integrations. Those services remain subject to their own availability, account requirements, policies and data practices.
Shared inboxes, multi-agent routing, CRM context, team notes, and AI assistance governance.
Meta Cloud API infrastructure & WhatsApp Business Messaging Policies.
REST APIs, webhooks, and third-party systems connected by your business.
Understand What Happens to Your Data Over Time
Clear, transparent expectations for customer data handling across each stage of your subscription.
Active Service Processing
Customer information is processed as needed to provide WAManager services, manage multi-agent queues, deliver AI assistance, and support configured workflows.
When Service Ends
Active access terminates. Some information may remain only as reasonably required for legal, billing, security, fraud-prevention, or dispute obligations.
Deletion or De-Identification
After required operational and legal retention ends, information can be deleted or de-identified subject to applicable legal, contractual, backup, and security requirements.
Review the Policies Behind WAManager
Our commitments are documented in public policies that govern how we operate and handle data.
Privacy Policy
How we collect, use, protect, and handle data, with explicit AI training commitments.
Terms of Service
Service terms, subscription entitlements, acceptable use, and governing legal frameworks.
Contact Us
Reach our team directly for legal, security, or enterprise inquiry routing.
Security & Trust
Customer data ownership, role-based access, AI governance, and operational trust profile.
See How WAManager Supports Secure Customer Operations
Book a tailored walkthrough to review customer data controls, team access, AI governance and connected customer workflows in WAManager.