AI Assistance for Your Team.Built Into Customer Conversations.
Help your team understand complex threads, draft and refine responses, and use configured business knowledge — with human oversight built into the way AI assistance is used.
Customer requesting clarification on UAE region enterprise SLA response timelines.
Hello Marcus! Our UAE enterprise SLA guarantees a 1-hour priority response window with 99.9% availability...
AI That Works Alongside Your Customer Team
Captain operates directly inside your WAManager workspace—helping agents understand complex conversations, draft clearer responses, leverage business knowledge, and participate in configured customer workflows.
Captain AI Copilot
Assist human agents with conversation summaries, draft reply suggestions, message rephrasing, quality polish, label classification, and multilingual customer communication.
Configured AI Workflows
Configure Captain AI around defined knowledge, scenarios, inboxes and supported tools to assist customer engagement workflows.
Your Team's AI Copilot
Empower your customer-facing team to communicate faster, clearer, and more accurately with AI-assisted drafting, summarization, and refinement tools.
Conversation Summarization
AI-assisted conversation summaries help teammates review long customer threads and understand past context efficiently before composing a response.
Configurable Reply Suggestions
Configurable AI-assisted reply suggestions generate draft responses based on your business knowledge, active conversation thread, and customer context.
Message Rephrasing & Polish
Rephrase and adjust message clarity before sending to ensure professional, accurate, and error-free customer communication.
AI Label Classification
AI-assisted label classification where configured helps teams categorize conversations using operational labels based on message content.
Contextual Thread Review
Conversation summaries can help teammates pick up longer customer threads with more context during case reviews or agent handovers.
Spell-Checking & Quality
Correct grammar, spelling, and typographical errors before sending messages to preserve brand reputation.
Speak Your Customer's Language
Captain AI can help teams prepare responses across different languages, making it easier to communicate with customers in the language that works for them.
“¿Cuál es el tiempo de entrega para pedidos al por mayor en Madrid?”
“Hola! El tiempo de entrega estándar para pedidos al por mayor en Madrid es de 3 a 5 días hábiles.”
Give Captain the Business Knowledge It Needs
Configure FAQs, knowledge documents and scenarios that support AI-assisted customer workflows.
FAQs
Organize structured question-and-answer pairs so Captain AI can reference verified answers for common customer questions.
Documents
Add policy guidelines, product specifications, and operational manuals to ground response suggestions in company documentation.
Scenarios
Configured scenarios available within Captain AI workflows.
Bring AI Into Configured Customer Workflows
Configure Captain AI around defined knowledge, scenarios, inboxes and supported tools to assist customer engagement workflows.
Knowledge-Grounded Inquiries
Reference configured FAQs, business documents, and scenarios to assist customer workflows.
Workspace Continuity
Captain operates inside the broader WAManager workspace where human teams manage customer conversations.
Supported Tools
Configure supported tools for Captain AI workflows.
AI Assistance Within a Connected Customer Workspace
Captain works inside the broader WAManager workspace, where your team can access customer identity, CRM context, and conversation history alongside AI-assisted conversations.
Team Conversation Control
AI suggestions display right inside the shared workspace where teammates assign, discuss, and handle conversations.
Customer Identity & Context
Customer profiles, company records, and custom attributes provide essential context beside the active conversation thread.
Interaction History & Labels
Previous customer conversation records and operational labels give teammates complete background information.
Test Captain in a Controlled Environment
Test configured AI behavior, prompts, and knowledge in a controlled environment.
AI Assistance Built on Privacy & Governance
WAManager is designed to support human oversight of AI-assisted customer engagement.
WAManager will not use customer conversations to train shared or public AI models without explicit, informed consent.
See Captain AI Assistance in WAManager
Book a tailored walk-through to see how Captain AI assists your team with thread summaries, reply drafting, and business knowledge inside WAManager.