Turn Every Customer ConversationInto an Assigned, Trackable Support Case.
Bring WhatsApp and customer conversations into one shared workspace where every chat has an owner, your team keeps full customer context, and managers can see what is waiting, who is handling it, and where support is slowing down.
One Operating Surface for Your Support Team
Verified customer’s workspace tier. 4 collaborator seats available under active Business Pro plan.
Support Breaks Down When Nobody Owns the Conversation.
Support challenges rarely begin with customer intent. They begin when multiple teammates share one channel without explicit ownership, preserved context, or manager oversight.
Incoming Messages Lack a Clear Owner
Customer messages arrive on a shared number or inbox. Without explicit team or agent assignment, conversations sit unattended because nobody knows who is responsible.
Customer Context Is Lost Across Shifts
When agents finish shifts or hand off inquiries, conversation details remain trapped in individual notes. The next representative has to ask the customer to repeat their problem from scratch.
Managers Lack Queue Visibility
Team leads have to physically check phones or interrupt agents with "Who is handling this?" They cannot easily see how many conversations are unassigned or where queue backlogs are forming.
Route Conversations to the Right People with Clear Ownership.
From the moment a customer sends a message to final resolution, WAManager structures the operational lifecycle so every chat has an explicit owner and status.
Incoming Message
Customer sends a WhatsApp message. The thread is ingested into your shared workspace.
Configured Queue Triage
Configured rules inspect incoming keywords and channel source to route chats into the right inbox.
Team & Agent Assignment
The conversation is assigned by rule or supervisor to an active agent or team queue.
Team Handling
Representatives handle inquiries with customer context, private notes, and saved canned responses.
Resolution & Feedback
The conversation is marked Resolved, and CSAT surveys can trigger upon resolution.
One Inbox. Clear Responsibility Across the Team.
Eliminate the confusion of shared office phones and unassigned messages. WAManager provides a multi-agent workspace where every customer thread has an explicit owner, team queue, and status.
Clear Conversation Ownership
Every incoming inquiry is assigned to an individual representative. Teammates know exactly who is responsible for each discussion.
Team Assignment
Organize inquiries across dedicated support teams and queues so specialized requests reach the right group.
Shared Conversation Context
Access complete message histories, customer attributes, and labels directly in the conversation panel.
Private Internal Collaboration
Collaborate with teammates using internal private notes and mentions without exposing behind-the-scenes discussion to the customer.
How do permissions work when handing off queues?
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Automate the Repetitive Work. Keep People in Control.
Use configured workflow rules for routine routing and tagging, while Captain AI assists representatives with draft suggestions, rephrasing, and thread summaries under business governance.
Rule-Based Support Automation
Configured rules handle repetitive routing and tagging when support inquiries arrive, reducing manual queue sorting so agents can focus on resolutions.
- •Assign to Support Team
- •Add Label: Support Queue
- •Update Conversation Status: Open
Context-Aware Support Assistance
Captain AI can assist agents and configured customer workflows with summaries, tailored drafts, and multilingual translation.
Summarize long customer threads into key points when taking over an active enquiry.
Generate proposed response drafts and adjust tone for clarity during customer conversations.
Refine message drafts for professional clarity, grammar, and concise customer guidance.
Draft responses in the customer’s preferred language while preserving professional clarity.
Use configured business documents and knowledge to help prepare accurate customer answers.
Captain AI can assist agents and configured customer workflows. Your business remains responsible for how AI-assisted capabilities are configured and used.
WAManager will not use customer conversations to train shared or public AI models without explicit, informed consent.
Know What Your Support Team Is Handling — Without Asking Everyone.
As a support manager or team lead, you shouldn’t have to poll agents in chat or inspect individual phones. WAManager gives you real-time visibility into queue health, unassigned volume, and agent workloads.
Who owns this conversation?
Every customer conversation displays its assigned representative and team, eliminating uncertainty over who is responsible.
Which chats are still unassigned?
A dedicated unassigned filter isolates incoming messages awaiting pickup, ensuring new inquiries are routed before they sit idle.
Which customers are waiting for a reply?
Filter by Open, Pending, and Unattended statuses to quickly spot customer conversations that require attention.
How is each agent handling enquiries?
Review the number of active conversations assigned to each representative to balance work fairly across the support team.
Where is workload building up?
Track conversation volume across support inboxes and label categories to spot volume spikes and allocate coverage effectively.
Built for Real Support Operations, Backed by Business Control.
Support teams handle sensitive customer information every day. WAManager provides the operational controls, official Meta infrastructure, and workspace boundaries required for business reliability.
WhatsApp Business Platform
Connect your WhatsApp Business setup through Meta Embedded Signup and manage customer conversations inside WAManager.
Role-Based Team & Queue Scopes
Control which representatives have access to specific inboxes, customer data, and queues. Restrict sensitive conversations to authorized team leads.
Workspace Isolation & Ownership
Customer conversations, attributes, and internal team notes stay organized inside your dedicated business workspace, subject to your security policies.
Strict AI Governance & Privacy
Captain AI operates under configured business boundaries with human review available. WAManager will not use customer conversations to train shared or public AI models without explicit, informed consent.
Bring Your Customer Support TeamInto One Connected Workspace.
See how WAManager helps your team manage WhatsApp conversations, assign agents and teams, keep customer context connected, and understand what needs attention across your support operation.