WhatsApp Campaigns for Customer Engagement

Create, Send & Track WhatsApp CampaignsFrom One Connected Workspace.

Choose your audience, use approved WhatsApp templates, schedule your campaign, track delivered, read and reply activity, and continue customer replies with your team inside WAManager.

Why Structured Campaigns Matter

Sending WhatsApp Promotions Without the Right Controls?

Whether you send promotions from the WhatsApp Business app or other tools, high-volume messaging without proper consent, recipient expectation or sending controls can increase blocks, reports and messaging restrictions. WAManager helps you run structured campaigns through the WhatsApp Business Platform using approved templates, scheduled sending and configurable campaign controls.

Uncontrolled OutreachPoorly managed promotional messaging without proper consent or recipient expectation can increase blocks, reports and account restrictions.
Structured WhatsApp CampaignsUse approved templates, scheduled campaigns and configurable sending controls through the WhatsApp Business Platform.
Built for permission-based, controlled customer outreach.Explore WhatsApp Business Platform
The Campaign Process

From Audience to Customer Reply in Five Clear Steps.

Everything your team needs to run structured, effective WhatsApp campaigns from one intuitive workflow.

01

Choose Your Audience

Pick contacts or filtered lists directly from your CRM workspace without exporting files.

Step 1 of 5
02

Select an Approved Template

Use pre-approved WhatsApp message templates with dynamic personalization variables.

Step 2 of 5
03

Schedule Your Campaign

Set your dispatch date, active operational hours, and responsible message pacing.

Step 3 of 5
04

Track Delivery, Reads & Replies

Follow processed messages, delivered counts, read rates, and customer replies in real time.

Step 4 of 5
05

Continue Replies in Shared Inbox

When customers respond, conversations route directly to your team with full context.

Step 5 of 5
Campaign Setup & Controls

Set Up Your Campaign With the Controls You Need.

Configure audience targeting, pre-approved messaging formats, and responsible sending controls in one clean interface.

Choose Inbox & WhatsApp Number

Select from verified WhatsApp Business numbers connected to your WAManager workspace.

Select Your Audience

Target specific customer segments, tags, or CRM lists without exporting contact data.

Choose Approved Template

Pick pre-approved Meta message templates with personalization fields and media headers.

Schedule Date & Time

Plan sends ahead of time aligned to your team’s operating hours and recipient timezones.

Configure Sending Controls

Set daily sending caps and spacing intervals so customer replies remain manageable.

Campaign Setup·Summer Customer Update
WhatsApp Business Platform
Sending Number / Inbox
Sales & Outreach (+971 4 800 WAM)
Audience Selection
Customer Base (Active)1,250 Contacts
Approved Templatesummer_offer_update
Meta Approved

Hello {{1}}! We have prepared our updated seasonal service schedule for your workspace at {{2}}.

Reply directly to this WhatsApp message to review details with our team.

Schedule & Sending Controls
Start Time
10:00 AM GST
Tomorrow
Daily Cap
500 Messages
Per day limit
Sending Window
09:00 - 18:00
Office hours
Pacing
12s Interval
Gradual dispatch
1,250 recipients ready • Controls configured
Performance Visibility

See What Happened After You Send.

Follow campaign progress from processed messages to delivery, reads and customer replies.

Illustrative Campaign View
Processed
1,250(100%)

Campaign messages queued & prepared

Delivered
1,048(83.8%)

Successfully reached customer handsets

Read
872(69.8%)

Opened and viewed by recipients

Replies
318(25.4%)

Inbound conversations initiated

Recent Recipient ActivitySample Status Flow
CustomerStatusLast Update
Ayesha Khan
+971 50 XXX 1234
ReadToday, 10:05 AM
Omar Malik
+971 55 XXX 5678
RepliedToday, 10:06 AM
Tariq Al-Mansoor
+971 54 XXX 4432
DeliveredToday, 10:03 AM
Sara Ahmed
+971 52 XXX 9012
ScheduledQueued for 10:15 AM
The Shared Inbox Advantage

A Campaign Reply Becomes a Customer Conversation.

When a customer replies, your team can continue the conversation in the Shared Inbox with customer context, ownership and conversation history available in the same workspace.

Customer WhatsApp View
Omar Malik
WAManager Campaign Message

Hello Omar! We have prepared our updated seasonal service schedule for your workspace at Apex Retail Solutions.

10:02 AM · Delivered
Customer Reply

Hi! Yes, we would like to review the updated schedule. Can someone call our team today?

10:06 AM · Sent
Reply received from recipientConnecting to Team →
Routed to Inbox
OM
Omar Malik
Apex Retail Solutions
Open Ticket
Assigned AgentAlex Rivera (Sales)
Campaign TagSummer Customer Update
Customer Inbound (10:06 AM)"Can someone call our team today?"
🔒 Private Note (Alex Rivera)

Claimed conversation. Account tier: Business Pro. Calling customer now.

Customer Context: 3 past tickets linkedCRM History Synced

Campaigns Built for Controlled Customer Engagement

Approved WhatsApp Templates

Meta-approved message formats ensure your broadcasts adhere to messaging category standards.

Configurable Sending Controls

Daily sending caps and spacing intervals align campaign volume with team response capacity.

Campaign Performance Visibility

Clear tracking across processed, delivered, read and reply statuses in real time.

Connected Customer Conversations

Incoming replies land directly in your Shared Inbox with full CRM context and assigned owners.

WhatsApp CampaignsCustomer RepliesConnected Follow-Up

See How WAManager FitsYour Campaign Workflow.

Walk through campaign setup, sending controls, performance visibility and customer reply handling with our team.

No commitment required • See how WAManager fits your campaign workflow