Know What Needs Attention.See How Your Team Is Performing.
See how many customer conversations are waiting, who is handling them, which inboxes are busiest, and how your team is responding — from one connected reporting workspace.
See What Needs Attention Right Now
Spot conversations that are open, unattended, unassigned, or waiting for action so your team knows where attention is needed.
See Who Is Handling the Work
Understand conversation activity across agents and teams to see how workload is distributed and ensure every customer thread has clear ownership.
See Where Customers Reach You — and What They Need
Inbox activity shows where customer conversations are arriving, while labels help teams understand what kinds of questions or requests customers are contacting them about.
Inbox Activity
See which connected customer inboxes receive the most conversation traffic to manage channel coverage effectively.
Conversation Types by Label
Categorize conversation volume using custom operational labels such as Support, Billing, Sales Inquiry, or Product Question.
Understand How Customer Conversations Are Being Handled
Review conversation volume, initial response speeds, resolution counts, and thread traffic trends over daily, weekly, or monthly timeframes.
Monitor inbound conversation volume to identify high-traffic days and allocate agent coverage effectively.
Evaluate how quickly customer inquiries receive an initial response from your support team.
Review total conversation resolution counts and average resolution duration across timeframes.
Know How Customers Feel About the Experience
Review customer satisfaction feedback and understand how customers rate their experience with your team after resolved interactions.
Review Service Performance Your Way
Use SLA reporting areas to review service performance against configured expectations, with flexible date filters and export controls.
SLA Visibility
SLA reporting areas help teams review service performance against configured expectations and evaluate whether customer conversations meet configured response benchmarks over time.
Filter & Export
See Reporting & Analytics in WAManager
Book a demo to explore how WAManager Reporting & Analytics provides operational visibility across customer conversations.